GENERAL – Help Center

• Gift Card Balance Inquiry.

Get your balance & history here. Issue with the amount? Complete Gift Card Inquiry Form.

• Contact for questions or problems with my Gift Card or Gift Card order?

Complete a Gift Card Inquiry Form Speak with a guest service representative at 1-866-GRINGOS. Available M - F | 8am - 4pm

• Gift Card is lost or stolen.

If Gift Card s lost or stolen the remaining available balance on the card can be reissued to a new card only when the original purchase receipt accompanies notification. Receipt Needed for proof of purchase & gift card account number. Please visit our Gift Card Inquiry Form with your receipt information.

• Do Gift Cards expire?

Gift cards never expire; however, will become inactive if dormant {no activity} for any consecutive 60 month period.

• May I return a purchased Gift Card?

Gift Cards are not eligible for refund or return after purchase.

• Are there service fees for unused balances left on my Gift Card?

We do not charge any service fees on unused balances. If you do see any service fees, please complete Gift Card Inquiry Form with all the details. We will remove them. Gift cards will become inactive if dormant {no activity} for any consecutive 60 month period...that's 5-years of inactivity!

• Is it safe to use my credit card information on your website?

Yes! Our website is protected with an SSL certificate.

• Will you sell my information to other companies?

We do not share information to any outside companies. Information obtained via El Club or Tex-Mex Insiders is company use only. Privacy Policy