PURCHASING

Answers to questions about purchasing gift cards and ordering gift cards.

  • • How may I purchase gift cards?
    So many Tex-Mex 🌮shopping options! We appreciate you spreading the Gringo's love with your gift card purchase! In-store at any Gringo's locations Valid for use also at:Jimmy ChangasBurger LibreThe Lunch Box Order a physical card online Visit a local Houston area HEB grocery -- gift card section Order an e-Gift Card online Gringo's Merchandi...
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  • • Needing a Gift Card today, what is my quickest option to purchase?
    In a Hurry? Don't live near a Gringo's? No problemo! Order an e-Gift Card online Visit a local Houston area HEB grocery -- gift card section Order a physical card online -- select Overnight Shipping this works best for during business days not recommended for Friday & Saturday purchases as our offices are closed Gringo's Merchandise makes a...
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  • • In what dollar amounts are Gringo’s Gift Cards available?
    Gift cards can be purchased in any increment.  minimum $5 maximum $2500 Available for purchase: in-store online for mailing physical gift card online for e-gift cards sent via email Houston area HEB Grocery Stores
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  • • May I order a Gift Card online and pick it up at arestaurant?
    Unfortunately, online orders {gift cards nor merchandise} can not be picked up at the restaurant.  Best options for when you are in a hurry! Visit any restaurant to purchase a gift card. Visit a local Houston area HEB grocery -- gift card section Order a physical card online -- select Overnight Shipping this works best for during business days...
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  • • May I reload my Gringo’s Gift Card?
    We would ❤️to reload your gift card! Visit any location and provide your gift card to server, bartender and/or take-out host with the desired dollar amount to load. *And don't forget to give TMI card or account phone number to earn your points! What is TMI? Tex-Mex Insider Loyalty Program All gift cards purchases earn points for Tex-Mex Insider...
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ONLINE ORDERING

Answers to question about shipping time, shipping options, and eGift card delivery.

  • • Will I get confirmation of my Gift Card order?
    Yes! A member of our team will email a confirmation the gift card has been shipped. eGift Card Order:
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  • • Shipping options and how long does it take to receive a Gift card?
    Gift Cards and Merchandise shipping option: eGift Cards -- via email = Immediate delivery Standard Delivery, regular mail = 7-10 business days Valid only for for orders $25+ Free No tracking included Flat Rate Priority, USPS priority mail = 2-3 business day Available for all orders $7.95 Tracking included Overnight Delivery, USPS priority...
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  • • How do I track my Gift Card/Merchandise Order?
    For Free, Regular delivery -- tracking is not included. For Expedited Shipping, tracking is included.  Tracking information will be shared via email when your order has been shipped.   
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  • • I have no tracking and my Gift Card order hasn't shown up?
    We are here to help! For an expedited resolution, please complete a Gift Card Inquiry to submit all details. You'll need: Your order # Copy of email confirmation (attach to inquiry) Or you may speak to a guest service representative at 1-866-GRINGOS, M-F | 8am - 4pm
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  • • I purchased an eGift card, but the recipient has not received it.
    We are here to help! First, we ask the recipient to check their Spam folders.  If they still can't locate it - for an expedited resolution, please complete a Gift Card Inquiry Form to submit all details. You'll need: Your order # Copy of email confirmation (attach to inquiry) Or you may speak to a guest service representative at 1-866-GRINGOS,...
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  • • May I place a Gift Card order for delivery to a P.O. Box?
    Of course you can!
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GENERAL

Answers to questions about gift card balances, lost gift cards, and gift card expiration.

  • • Gift Card Balance Inquiry.
    Get your balance & history here. Issue with the amount? Complete Gift Card Inquiry Form.    
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  • • Contact for questions or problems with my Gift Card or Gift Card order?
    Complete a Gift Card Inquiry Form Speak with a guest service representative at 1-866-GRINGOS. Available M - F | 8am - 4pm
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  • • Gift Card is lost or stolen.
    If Gift Card s lost or stolen the remaining available balance on the card can be reissued to a new card only when the original purchase receipt accompanies notification. Receipt Needed for proof of purchase & gift card account number. Please visit our Gift Card Inquiry Form with your receipt information.   
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  • • Do Gift Cards expire?
    Gift cards never expire; however, will become inactive if dormant {no activity} for any consecutive 60 month period.
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  • • May I return a purchased Gift Card?
    Gift Cards are not eligible for refund or return after purchase.
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  • • Are there service fees for unused balances left on my Gift Card?
    We do not charge any service fees on unused balances. If you do see any service fees, please complete Gift Card Inquiry Form with all the details. We will remove them. Gift cards will become inactive if dormant {no activity} for any consecutive 60 month period...that's 5-years of inactivity!  
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REDEEMING

Answers to questions about using gift cards and where to use them.

  • • My Gringo’s Gift Card does not work.
    If you have issues with using your gift card, please complete a Gift Card Inquiry Form with specific details. You will need: Gift Card Number Or you can speak to a guest service representative at 1-866-GRINGOS, M-F | 8am - 4pm
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  • • Where can I use my Gift Card?
    Any locations of these brands:   Gringo's Mexican Kitchen Jimmy Changas Burger Libre The Lunch Box
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  • • What may Gringo’s Gift Cards be used towards?
    Gift cards are redeemable on food, beverages and merchandise at any: Gringo's Mexican Kitchen Jimmy Changas Burger Libre The Lunch Box
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